Providing your order has not been despatched, you can:
- Cancel your order
- Change your delivery address
To 'Manage my order' please follow these simple steps:
- Click on ‘Welcome (Sign in)’ at the top left of our homepage and login to your account. If you are using our app please select '+More' and 'My Account'
- Click on ‘My Orders’. If you are using a mobile device, please select 'Order & Subscriptions' then 'My Orders'
- Select the relevant order number
- Choose from the 'Manage my order' drop down box
I'd like to cancel this order
After selecting 'I'd like to cancel this order' from the 'Manage my order' drop down. A request will be sent to the Customer Care Team and a confirmation email will be sent once the order is cancelled.
I'd like to change my delivery address
- After selecting 'I'd like to change my delivery address' from the 'Manage my order' drop down. Enter your new address and then click on the 'Save Address' button
A confirmation email will be sent once your address has been updated or we may contact you for additional information.
Please note if you request a change of address this may delay the despatch of your order.
Please note that if you'd like to update/change your delivery address (not for an existing order), you can do this by clicking here. This link will open your Feelunique Address Book, where you can add a new address or edit your existing address. You will need to log into your Feelunique Account in order to complete this process.