Order cancellation or change of address

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Providing your order has not been despatched, you can:

  • Cancel your order
  • Change your delivery address

To 'Manage my order' please follow these simple steps:

  • Click on ‘Welcome (Sign in)’ at the top left of our homepage and login to your account. If you are using our app please select '+More' and 'My Account'

  • Click on ‘My Orders’. If you are using a mobile device, please select 'Order & Subscriptions' then 'My Orders'

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  • Select the relevant order number 
  • Choose from the 'Manage my order' drop down box

 

I'd like to cancel this order

After selecting 'I'd like to cancel this order' from the 'Manage my order' drop down. A request will be sent to the Customer Care Team and a confirmation email will be sent once the order is cancelled.

 

I'd like to change my delivery address

  • After selecting 'I'd like to change my delivery address' from the 'Manage my order' drop down. Enter your new address and then click on the 'Save Address' buttonChangeaddressjpg.jpg

A confirmation email will be sent once your address has been updated or we may contact you for additional information.

Please note if you request a change of address this may delay the despatch of your order.

Please note that if you'd like to update/change your delivery address (not for an existing order), you can do this by clicking here. This link will open your Feelunique Address Book, where you can add a new address or edit your existing address. You will need to log into your Feelunique Account in order to complete this process.

 

 

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