Providing your order has not been despatched you can cancel your order or modify your address using Self-Service.
Please follow these simple steps:
- Click on ‘Welcome (Sign in)’ at the top left of our homepage and login to your account. If you are using our app please select '+More' and 'My Account'
- Click on ‘My Orders’. If you are using a mobile device, please select 'Order & Subscriptions' then 'My Orders'
- Click on the order you wish to cancel/change address
- Select 'I would like to cancel this order' or 'Change delivery address' in Self-Service options
- Click ‘Process’
- If you have requested to change your address, you will be taken to this screen to complete your new address details
An email confirmation will be sent once your request has been carried out.
Please note that orders that have already been despatched cannot be amended and will appear in your order history.
Updating or Changing Your Address
You can change your billing or delivery address by clicking here. This link will open your Feelunique Address Book, where you can add a new address or edit your existing address. You will need to log into your Feelunique Account in order to complete this process.