My item is damaged

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Unfortunately packages sometimes can be damaged by the postal service. With self-service you can choose to return the package for a replacement or a refund.

If you are happy to keep the damaged item we are more than willing to give you compensation this can be requested via self-service.

  • Click on ‘myfeelunique’ at the top left of our homepage and login to your account

  • Click on ‘My Orders’

  • Click on the order that is damaged

  • Select 'damaged item(s)'

  • You will be directed to the page to select the damaged item and what method of resolve you would like to choose

  • Click on 'Register your claim now'

An email confirmation will be sent to confirm your order has been replaced or refunded.

 

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Contact our Customer Care Team

Call us on 0800 046 1683 or our UK landline number 0203 282 0456

To view all the ways to contact us and our opening hours please click here