Unfortunately packages sometimes can be damaged by the postal service. With self-service you can choose to return the package for a replacement or a refund.
If you are happy to keep the damaged item we are more than willing to give you compensation this can be requested via self-service.
- Click on ‘myfeelunique’ at the top left of our homepage and login to your account
- Click on ‘My Orders’
- Click on the order that is damaged
- Select 'damaged item(s)'
- You will be directed to the page to select the damaged item and what method of resolve you would like to choose
- Click on 'Register your claim now'
An email confirmation will be sent to confirm your order has been replaced or refunded.