My Subscribe & Save subscription order payment has failed - what can I do?

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An email notification will be sent 7 days prior to your despatch date confirming that your item will be reserved and that payment will be taken 24 hours before your despatch date.

If your payment fails 24 hours before despatch, an email notification will be sent asking you to change your current payment details. 

To change your payment details, please follow these simple steps:

  • Click on 'MyFeelunique' at the top left of our homepage

  • Click on 'Subscribe and Save' on the left hand tool bar

  • Choose the Subscribe and Save you would like to amend

  • Select 'edit' next to payment card

  • This box will then appear 

  • Finally, click 'save'
  • We will then attempt to take payment again after 24 hours have passed, if payment fails again we will send you an email notification.

    After two failed attempts you will be contacted by a member of our Customer Care Team, who will be happy to help you with the processing of your order.

    Your subscription will automatically be cancelled if no payments are made 7 days after your original despatch date.

    Please click here to find out how to cancel your Subscribe & Save subscription.

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Contact our Customer Care Team

Call us on 0800 046 1683 or our UK landline number 0203 282 0456

To view all the ways to contact us and our opening hours please click here