Why has my order not yet been despatched?


We normally expect to despatch all orders within one working day, however in the run up to really busy periods like Christmas we may take up to 3-5 days for some orders due to the high volumes. 

Your order will display as 'Pending' in your account order history if it is yet to be despatched.

You will receive a confirmation of despatch once your order has left our distribution centre.

Your order may be delayed in the unlikely event that we are unable to locate all of the items you have ordered within our warehouse.

Rest assured that we will work extremely hard to locate the missing items and fulfil your order as soon as possible.

In the unlikely event that the item is out of stock, we will let you know by email and refund the full amount paid for the product.

In some cases our credit insurers or card issuers will ask us to refuse orders; sadly they will not always elaborate on the reason for this with us and you may need to contact your card issuer directly.

A few orders may be delayed due to fraud checking procedures.

If this delay is likely to result in late shipment of your order you should have received an email from us explaining the next steps.

If your order has not been despatched within 48 hours and you have not received our email, please contact our Customer Care Team immediately and we will be happy assist you.

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Contact our Customer Care Team

Call us on 0800 046 1683 or our UK landline number 0203 282 0456

To view all the ways to contact us and our opening hours please click here