Prior to despatch your order will show as pending whilst being processed in our disctribution centre.
We normally expect to despatch orders fulfilled by Feelunique within 1 working day, however in really busy periods like we are facing at the moment we may take up to 3-5 days for some orders due to the high volumes.
Feelunique is closely monitoring the developments related to COVID-19 and adhering to all regulations and guidelines from the World Health Organization and local public health authorities.
We have implemented every measure recommended, as well as additionnal safeguards, to promote a safe environment for our employees within our distribution centres.
As a result, order despatch may be delayed and may take up to 3-5 working days due to adhering to changing guidelines in place to ensure safety and welfare of our customer and colleagues. In some cases, for social distancing requirements, these Health & Safety precautions results in fewer people processing orders at one time than usual.
With that in mind, we appreciate your continued patience if you experience a delay in your shipment. Our teams are working as quickly and safely as possible to get your order to you.
Order Despatch Information
Your order will display as 'Pending' in your account order history if it is yet to be despatched.
You will receive a despatch confirmation email once your order has been despatched. You may receive multiple despatch confirmation emails if you have placed an order containing items fulfilled by Feelunique and one of our Concession Brands.
Your order may be delayed in the unlikely event that we are unable to locate all of the items you have ordered within our warehouse.
Rest assured that we will work extremely hard to locate the missing items and fulfil your order as soon as possible.
In the unlikely event that the item is out of stock, we will let you know by email and refund the full amount paid for the product.
In some cases our credit insurers or card issuers will ask us to refuse orders; sadly they will not always elaborate on the reason for this with us and you may need to contact your card issuer directly.
A few orders may be delayed due to fraud checking procedures.
For orders fulfilled by Feelunique, if this delay is likely to result in late shipment of your order you should have received an email from us explaining the next steps. If your order has not been despatched within 48 hours and you have not received our email, please contact our Customer Care Team immediately and we will be happy to assist you.