My order has been despatched but I have not received it yet


As soon as we despatch your order you will receive an email confirmation from us confirming that your order has been sent, if this was using a tracked service it will include a tracking number in the email.

For more information on our deliveries please click here.

For non-delivery of orders, our Customer Care Team must be notified within 6 months of despatch. 

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Contact our Customer Care Team

Call us on 0800 046 1683 or our UK landline number 0203 282 0456

To view all the ways to contact us and our opening hours please click here