Why have items vanished from my shopping bag?


There are a number of reasons why an item may disappear from your shopping bag.

As you add items to your shopping bag this does not guarantee stock availability until you complete your purchase.

On rare occasions we will sell out of items while you are still browsing our site.

If this does happen and we are expecting a new delivery soon you will get the opportunity to set up an email reminder to ensure that we let you know as soon as the item is back in stock.

Please click here to find out how to receive an email when the item you want is back in stock

Additionally items may have been removed from your shopping bag due to shipping restrictions either imposed on us by our carriers or our partner brands based on your locality.

Please click here to view our delivery and shipping restrictions

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Contact our Customer Care Team

Call us on 0800 046 1683 or our UK landline number 0203 282 0456

To view all the ways to contact us and our opening hours please click here