What is your returns policy?

Follow

For orders fulfilled by Feelunique, Items can only be returned for a refund if they are unopened, unused and in a re-saleable condition with all tamper-resistant seals, packaging and any cellophane intact and must be returned within 28 days of despatch.

We recommend a photograph is taken of the item prior to returning it if you are concerned about damage during its return journey.

Please note that we do not accept returns of personalised products. 

Please click here to register Feelunique returns using our free returns service.

If you do not have your despatch note or invoice, please include an explanatory note quoting your order number which starts with FN and reason for return.

For orders fulfilled by Feelunique, you will receive an email confirmation and regular email updates as your returns make their way back to us.

Your refund will be processed, once it has been delivered to our warehouse and within 3 working days of arriving back to our us.

Refunds can take up to 1 week to show on your account; this is due to the time taken by some banks to process the payment.

We will refund you by the same payment method used to make the original order (e.g. if you have paid by PayPal, we will reimburse your PayPal account).

If you have not received your refund after this time, please contact our Customer Care Team and we will be happy assist you.

For orders fulfilled by our Concession Brands please view the returns policy on the specific product page or on the returns note within your order. Please click here for further information.

FAQ

When will my returned product be refunded?

  • You will receive an email confirmation and regular email updates as your returns make their way back to us. Your refund will be processed, once it has been delivered to our warehouse and within 3 working days of arriving back to our us.

I cannot register my return with your free return service?

  • Enter your order number and postcode. Your order number starts with FN and can be found within your account. Please note the order number needs to be without any letter at the end. Please click here to retrieve your order number.

The Free Return Service is not available to me?

  • If you have registered your return using our returns service and only have the option to 'self-post' or if you are returning an electrical product within guarantee, please forward us your returns receipt at the following email address and we will reimburse all reasonable charges:  
Print this page

Contact our Customer Care Team

Call us on 0800 046 1683 or our UK landline number 0203 282 0456

To view all the ways to contact us and our opening hours please click here