For orders fulfilled by Feelunique, items can only be returned for a refund if they are unopened, unused and in a re-saleable condition with all tamper-resistant seals, packaging and any cellophane intact. You must notify us in writing that you are returning your purchase within 28 days, beginning the day after the day on which you receive the product.
Please ensure that you also return any free gifts that are associated with your return items or the related order. If the free gift isn’t returned, then we reserve the right to deduct the value of the free gift from your refund.
We recommend a photograph is taken of the item prior to returning it if you are concerned about damage during its return journey.
Please note that we do not accept returns of personalised products.
Please click here to register Feelunique returns using our returns service. Enter your order number and postcode. Your order number starts with FN and can be found within your account. Please note the order number needs to be entered without any letter at the end. Please click here to retrieve your order number.
If you do not have your despatch note or invoice, please include an explanatory note quoting your order number which starts with FN and reason for return.
For orders fulfilled by Feelunique, you will receive an email confirmation and regular email updates as your returns make their way back to us.
Your refund will be processed, once it has been delivered to our warehouse and within 3 working days of arriving back to us. Refunds can take up to 1 week to show on your account; this is due to the time taken by some banks to process the payment.
We will refund you by the same payment method used to make the original order (e.g. if you have paid by PayPal, we will reimburse your PayPal account). If you have not received your refund after this time, please contact our Customer Care Team and we will be happy assist you.
If you have registered your return using our returns service and only have the option to 'self-post' or if you are returning an electrical product within guarantee, please forward us your returns receipt via our webform and we will reimburse the returns postage up to a maximum of £10. Please click here to access our Customer Care webform.
For orders fulfilled by our Concession Brands, please view the despatch timescales, delivery timescales, delivery charges and returns information on the specific product page. Delivery options and charges will be set up by each Concession Brand and you will be able to select these on the ‘Order Summary’ page when you checkout.
For Borderfree orders, please contact us by clicking here and we will provide further instructions.
Please note that we reserve the right not to accept orders from customers with unusual or suspicious returns behaviour.