Why doesn’t my Promotion Code work?


To redeem your Promotion Code, please follow these simple steps:

  • Place all of the products you wish to purchase in your Shopping Bag
  • Click 'Bag' at the top right hand corner of our website

  • Review your order
  • Click 'Continue checkout' you will be redirected to the 'Order summary' page

  • Enter your Promotion Code into the ‘Enter Promotion Code’ box provided in the 'Gift Voucher & Promotion Codes' section off theorder ‘Order summary’ page
  • Select 'Redeem'

  • The page will update and the Promotion Code will be applied

You may only redeem one Promotion Code at a time so we advise you to choose the promotion best suited to your purchase.

Please note that Promotion Codes issued by Customer Care exclude all electrical items and Pick ‘n’ Mix Service shipping and handling fees. The discount will not apply on 10% off brand for life discount or in conjunction with any other form of promotion.

In addition, there are some brand exclusions. Please click to see our excluded brands. These brands may be amended from time to time at our discretion.     

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Contact our Customer Care Team

Call us on 0800 046 1683 or our UK landline number 0203 282 0456

To view all the ways to contact us and our opening hours please click here