Why has my order been cancelled?

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If your order has been unexpectedly cancelled or declined please contact our Customer Care Team immediately and we will be happy assist you.

Your order may have been cancelled in the unlikely event that the item is out of stock. If we do need to refund an item due to it being out of stock, we will let you know by email and refund the full amount paid for the product.

We take online security very seriously and as result we occasionally perform random security checks so as to validate orders.

If your order requires validation, one of our customer care team will contact you by telephone or email to obtain a little more information from you. In some instances, we may also ask for additional identification.

If we are unable to validate your order this may result in cancellation.

These security checks are part of our ongoing commitment to protect our customers from online fraud.

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Contact our Customer Care Team

Call us on 0800 046 1683 or our UK landline number 0203 282 0456

To view all the ways to contact us and our opening hours please click here