How do I cancel my order?


If you should wish to cancel your order please contact our Customer Care team immediately detailing your order number that begins with FN.

If you have contacted our customer care team within our working hours (Monday to Friday 08:00 to 20:00 BST and Saturday/Sunday 08:00 to 16:00 BST) there is a possibility we may be able to intercept your order, however we work very hard to ensure that we pick, pack and despatch orders very quickly, so it is possible you may already be too late.

If we are unable to stop your shipment please feel free to use our returns policy to return your product for a full refund.

If you are a UK customer you could refuse delivery and ask for the shipment to be returned to sender; however this may delay your refund unless you have used a tracked service.

Please click here to find out more about self- service where you can cancel orders, change your delivery address and inform us of damaged items. 

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Contact our Customer Care Team

Call us on 0800 046 1683 or our UK landline number 0203 282 0456

To view all the ways to contact us and our opening hours please click here