I’m missing an item from my order, what do I do?


Items may arrive in separate packages if you have placed an order containing items fulfilled by Feelunique and one of our Concession Brands.

Additionally, due to strict postal weight restrictions, some orders will need to be sent in more than one package.

These packages may arrive at different times.

You are able to check if your order was sent in more than one package on either your despatch confirmation email, which looks like this:

Or, by viewing your order history in your account:

  • Click on 'MyFeelunique' at the top left of our homepage and login to your account

  • Select 'My Orders' from the toolbar on the left hand side

  • Click on the order you would like to check
  • This will redirect you to this screen

  • The above will show if your order has been shipped in either 1 or 2 packages

If an item is missing from your order, please let us know using Self-Service and our Customer Care Team will be happy to assist you.

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Contact our Customer Care Team

Call us on 0800 046 1683 or our UK landline number 0203 282 0456

To view all the ways to contact us and our opening hours please click here