How can I contact you?

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Our Customer Care Team are available Monday - Friday: 8am - 8pm UK time and Saturday, Sunday & Bank Holidays: 8am - 4pm UK time. Please note that we are closed Christmas Day and New Years Day.

Please feel free to contact us using your preferred method of communication where our team will be happy to help.

Self-Service:

You can now amend your orders 24-hours a day, seven days a week with our new easy to use self-service system.
Please click here to find out how to cancel orders, change your delivery address and inform us of damaged items using Self-Service.

Live Chat:

You can chat to our Customer Care Team now by clicking here or wherever you see the chat box pop up on our website. Please note that live chat will not appear if there are not enough advisors available to answer your chat. 

SMS:

You can SMS our Customer Care Team now by sending an SMS to +447937 946929. 

Web-form:

Please click here to complete our simple web-form. Here you can view your previous order numbers and tell us which order you are referring to. We hope to respond to you within less than 8 working hours, however in times of high demand responses can take up to 3 days. 

Email:

Please email care@feelunique.com where we hope to respond to you within less than 8 working hours, however in times of high demand responses can take up to 3 days.

Callback:

If you would prefer us to call you, we offer a call back service where we will call you within 30 minutes - or if you prefer between 6-8pm Monday to Friday. Please click here to complete the call back form.

Telephone:

If you have any service related queries or would like to place an order, you can call us using any of the below contact numbers:

Country

Telephone Number

Australia International Toll Free

1800600171

Austria International Toll Free

0800 802344

Belgium International Toll Free

0800 74853

Brazil International Toll Free

0800 8923588

Denmark International Toll Free  

80820103

Finland International Toll Free

0800 112361

France

0805 112169 (International Toll Free - charges may be applicable from a mobile)

and

0331 70791301 (charged at a local rate)

Germany International Toll Free

0800 7239014

Ireland International Toll Free

1800992207

Norway International Toll Free  

80012521

Russia International Toll Free

81080025955011

Spain International Toll Free

800810060

Sweden International Toll Free  

0200883756

Switzerland International Toll Free

0800 312645

USA International Toll Free

1844 6774150

UK

0800 0461683 (charges may be applicable from a mobile)

and

0203 2820456 (charged at a local rate)

 

Social Media:

Please send us a message on our Facebook or Twitter page where we hope to respond to you within less than 8 working hours, however in times of high demand responses can take up to 24 hours. Please click here to send us a Facebook Private Message.

Post:

You can write to us at: Feelunique, 4th floor, Berkshire House, 168-173 High Holborn, London WC1V 7AA

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Contact our Customer Care Team

Call us on 0800 046 1683 or our UK landline number 0203 282 0456

To view all the ways to contact us and our opening hours please click here