Contact us


Our Customer Care Team are available Monday-Friday: 8am-8pm UK time and Saturday, Sunday, UK Bank Holidays and Thursday 9th May (Liberation Day, Jersey Bank Holiday): 8am-4pm UK time. Please note that we are closed Christmas Day and New Year’s Day

Our Beauty Advice Team are available Monday-Friday: 8am-4pm UK time. Please note that we are closed Weekends, Bank Holidays and Saturday 9th May (Liberation Day, Jersey Bank Holiday)

Our experienced Beauty Experts provide you with tailored, effective beauty advice to meet your every need. Please click here to meet our Beauty Experts and dive into a vast collection of articles giving you invaluable insight into the beauty world

Our friendly Customer Care Team answer any order and/or service related enquiries. They also love to hear your feedback

Manage your order using 'Manage my order':

You can manage your orders 24-hours a day, 7-days a week with our easy to use 'Manage my order' system. Please click here to find out how to cancel orders, change your delivery address, inform us of missing orders or damaged items

Live Chat:

You can chat to our teams now by clicking here or by selecting the black ‘Help’ button at the bottom of our website. If you cannot find the answer you require after reviewing our Help Centre articles please select ‘Live Chat’ and contact either Customer Care or Beauty Experts. Please note that Live Chat will not appear if the teams are unavailable


To contact our Customer Care Team, please click here to complete our simple webform. Here you can view your previous order numbers and tell us which order you are referring to. Alternatively, you can send an email to 

From specialist skincare to makeup artists, our team of impartial Beauty Experts are here to help you. For tailored beauty advice or to arrange a callback, please click here to complete our webform. Simply answer a few questions and we will provide you with the best advice possible

Social Media

You can send us a message on Twitter or Facebook. Please click here if you'd prefer to send us a Facebook Private Message


Would you like our Customer Care Team to call you? We offer a callback service between 9am-7pm Monday-Friday and 9am-3pm Saturday, Sunday, UK Bank Holidays and Thursday 9th May (Liberation Day, Jersey Bank Holiday). Please click here to complete the callback form

Would you like our Beauty Advice Team to call you? We offer a callback service between 9am-3pm Monday-Friday. Please click here to complete the callback form


You can write to us at: Feelunique Customer Care Team, Feelunique, 4th floor, Berkshire House, 168-173 High Holborn, London WC1V 7AA

For information on how to return a product please click here


Print this page

To view all the ways to contact us and our opening hours please click here.