Our Customer Care Team are available Monday-Sunday: 9am-5pm. Please note that we are open until 1pm on New Year Eve and that we are closed Christmas Day and New Year’s Day.
Our friendly Customer Care Team answer any order and/or service related enquiries. They also love to hear your feedback.
Manage your order using 'Manage my order':
You can manage your orders 24-hours a day, 7-days a week with our easy to use 'Manage my order' system. Please click here to find out how to cancel orders, change your delivery address, inform us of missing orders or damaged items.
To contact our Customer Care Team, please click here to complete our simple webform. Here you can view your previous order numbers and tell us which order you are referring to. Alternatively, you can send an email to firstname.lastname@example.org
You can chat to Customer Care team now by clicking here or by selecting the black ‘Help’ button at the bottom of our website. If you cannot find the answer you require after reviewing our Help Centre articles please select ‘Live Chat’ and contact the Customer Care Team. Please note that Live Chat will not appear if the teams are unavailable.
Due to the ongoing COVID-19 situation our Customer Care Callback service will be closed for the foreseeable future. You can still get in touch with our Customer Care Team via our Live Chat service. You can also manage your orders 24-hours a day, 7-days a week with our easy to use 'Manage my order' system. Please click here to find out how to cancel orders, change your delivery address, inform us of missing orders or damaged items.
You can write to us at: Feelunique Customer Care Team, Feelunique, 4th floor, Berkshire House, 168-173 High Holborn, London WC1V 7AA.
For information on how to return a product please click here