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Our Customer Care & Beauty Advice Team are available Monday - Friday: 8am - 8pm UK time and Saturday, Sunday & Bank Holidays: 8am - 4pm UK time. Please note that we are closed Christmas Day and New Year’s Day.

Our experienced Beauty Experts provide you with tailored, effective beauty advice to meet your every need. Please click here to meet our Beauty Experts and dive into a vast collection of articles giving you invaluable insight into the beauty world.

Our friendly Customer Care Team answer any order and/or service related enquiries. They also love to hear your feedback.

Self-Service:

You can amend your orders 24-hours a day, 7-days a week with our easy to use Self-Service system. Please click here to find out how to cancel orders, change your delivery address, inform us of missing orders or damaged items.

Live Chat:

You can chat to our teams now by selecting the black ‘Help’ button at the bottom of our website. If you cannot find the answer you require after reviewing our Help Centre articles please select ‘Live Chat’ and contact either Customer Care or Beauty Experts. Please note that Live Chat will not appear if the teams are unavailable.

Email:

  

  

Web-form:

Please click here to complete our simple web-form. Here you can view your previous order numbers and tell us which order you are referring to.

Social Media:

You can send us a message on Twitter or Facebook. Please click here if you’d prefer to send us a Facebook Private Message.

Call back:

If you would prefer us to call you, our teams offer a call back service, where we will call you within 30 minutes - or your preferred time between 6-8pm Monday to Friday.

Please write in the ‘message’ box which team you’d like to call you back: Customer Care or Beauty Advice.

Please click here to complete the call back form.

Telephone:

If you have any service related queries or would like to place an order, you can call us using any of the below contact numbers:

Country

Telephone Number

Australia International Toll Free

1800600171

Austria International Toll Free

0800 802344

Belgium International Toll Free

0800 74853

Brazil International Toll Free

0800 8923588

Denmark International Toll Free  

80820103

Finland International Toll Free

0800 112361

France

0805 112169 (International Toll Free - charges may be applicable from a mobile)

and

0331 70791301 (charged at a local rate)

Germany International Toll Free

0800 7239014

Ireland International Toll Free

1800992207

Norway International Toll Free  

80012521

Russia International Toll Free

81080025955011

Spain International Toll Free

800810060

Sweden International Toll Free  

0200883756

Switzerland International Toll Free

0800 312645

USA International Toll Free

1844 6774150

UK

0800 0461683 (charges may be applicable from a mobile)

and

0203 2820456 (charged at a local rate)

 

Post:

You can write to us at: Feelunique, 4th floor, Berkshire House, 168-173 High Holborn, London WC1V 7AA

 

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Contact our Customer Care Team

Call us on 0800 046 1683 or our UK landline number 0203 282 0456

To view all the ways to contact us and our opening hours please click here