If you paid for postage and your order arrives outside our delivery timescales are more than willing to refund the postage. Please follow these simple steps:
- Click on ‘MyFeelunique’ at the top left of our homepage and login to your account
- Click on ‘My Orders’
- Click on the order that is delayed
- Select 'Request shipping charge refund' from the ‘Self-Service Options’ drop down box
- Please then select which method of resolution you would like
- Click on Submit
A confirmation email will be sent to confirm your order has been replaced or refunded.