Refund postage


If you paid for postage and your order arrives outside our delivery timescales are more than willing to refund the postage. Please follow these simple steps:

  • Click on ‘MyFeelunique’ at the top left of our homepage and login to your account

  • Click on ‘My Orders’

  • Click on the order that is delayed

  • Select 'Request shipping charge refund' from the ‘Self-Service Options’ drop down box

  •  Please then select which method of resolution you would like

  • Click on Submit

A confirmation email will be sent to confirm your order has been replaced or refunded.

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Contact our Customer Care Team

Call us on 0800 046 1683 or our UK landline number 0203 282 0456

To view all the ways to contact us and our opening hours please click here