Order not received


We normally expect to despatch orders fulfilled by Feelunique within one working day. For orders fulfilled by our Concession Brands please view the despatch and delivery timescales on the specific product page. Please click here for further information.

Items may arrive in separate packages if you have placed an order containing items fulfilled by Feelunique and one of our Concession Brands.

Additionally, due to strict postal weight restrictions, some orders will need to be sent in more than one package.

These packages may arrive at different times. To check if your order has been sent in more than one package please click here.

Please click here for delivery timescales. If your order is outside of expected delivery timescales you can inform us via Self-Service. Please follow these simple steps:

  • Click on ‘MyFeelunique’ at the top left of our homepage and login to your account

  • Click on ‘My Orders’

  • Click on the order that is delayed

  • Select ‘Package was lost-in-post' from the ‘Self-Service Options’ drop down box

  • Please then select which method of resolution you would like

  • Click on ‘Submit'

A confirmation email will be sent to confirm your order has been replaced or refunded.

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Contact our Customer Care Team

Call us on 0800 046 1683 or our UK landline number 0203 282 0456

To view all the ways to contact us and our opening hours please click here