Missing items


Items may arrive in separate packages if you have placed an order containing items fulfilled by Feelunique and one of our Concession Brands.

Additionally, due to strict postal weight restrictions, some orders will need to be sent in more than one package.

These packages may arrive at different times.

Please click here to check if your order was sent in more than one package.

You can inform us about missing items from your order via Self-Service. Please follow these simple steps:

  • Click on ‘MyFeelunique’ at the top left of our homepage and login to your account

  • Click on ‘My Orders’

  • Click on the order that has missing items

  • Select ‘I would like to report missing items' from the ‘Self-Service Options’ drop down box

  • Please then select the item that is missing and  which method of resolution you would like

  • Click on ‘Submit'

A confirmation email will be sent to confirm your order has been replaced or refunded.


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Contact our Customer Care Team

Call us on 0800 046 1683 or our UK landline number 0203 282 0456

To view all the ways to contact us and our opening hours please click here