I cannot select Click & Collect ParcelShop delivery


If a mobile telephone number is not added to the billing address, you will not be able to select the Click & Collect ParcelShop delivery option.

If you would like to amend your billing address mobile telephone number within your account, please follow these simple steps:

  • At the Order Summary click ‘edit’ along Billing Address

  • Here you are able to add your telephone number

  • Click ‘save and continue’ to return back to the order summary page and complete your order. You will then be able to select Click & Collect ParcelShop delivery option

For more information on our delivery options and timescales please click here.

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Contact our Customer Care Team

Call us on 0800 046 1683 or our UK landline number 0203 282 0456

To view all the ways to contact us and our opening hours please click here