Help Centre
About us
Feelunique and the environment
Shopping with us
My account
- How do I create an account with you?
- How do I change my account details?
- I have forgotten my password, what do I do?
- How can I sign up to your newsletter and promotion emails?
- How can I unsubscribe from your newsletter and promotion emails?
- How do I create a Wish List?
Placing an order
- Do you have a beauty box?
- Are all brands and products available for sale in all countries?
- I am having difficulties using your website, what do I do?
- Do you offer samples?
- I can't find the product I am looking for?
- Why have items vanished from my shopping bag?
About my order
- Why has my order been cancelled?
- How do I track my order?
- How do I change the delivery address on my order?
- Why has my order not yet been despatched?
- How do I search for order details using my FN number?
- When will my order be despatched?
About my delivery
- What happens if I reject my delivery because of customs?
- I have been asked to pay Customs/VAT charges
- I think my item is faulty
- I’m missing an item from my order, what do I do?
- I have an incorrect item in my order, what do I do?
- What is your allergic reaction policy?
Delivery Information
- ★ How much is Postage/Packaging and how long does delivery take?
- Feelunique Delivery Management Centre
- Why has my order been sent in more than one package?
- Do you have any Delivery and Shipping restrictions?
- Are there any countries you do not ship to?
- I have a specific delivery request
Payment enquiries
Returns
- ★ What is your returns policy?
- How do I upload a returns receipt?
- How long do I have to return an item?
- How long will it take to process my return?
- How long do I have to return an unwanted product?
- Which products can I return?
Promotions and Gift Vouchers
- What items are excluded from Promotion Codes?
- Why doesn’t my Promotion Code work?
- How do I use a Promotion Code?
- May I use more than one Promotion Code?
- How do I benefit for the 3 for 2 offers?
- Do you offer student discount?
Pick 'n' Mix Service
10% Off Brand For Life
Subscribe & Save
- What is Subscribe & Save?
- How do I subscribe to Subscribe & Save?
- Which items can I subscribe to using Subscribe & Save?
- Does my 10% Off Brand For Life discount apply to Subscribe & Save items?
- How much will I save with Subscribe & Save?
- How do I cancel my Subscribe & Save subscription?
Self-Service
SMS
Try Me Collection Service
Working with us
Terms and Conditions
Security and Privacy
Cookie Policy
Community browse
Contact our Customer Services Team
Call us on 0800 046 1683 or our UK landline number 0203 282 0456
Our opening hours are 8am to 8pm Monday to Friday and 8am to 4pm UK National Holidays, Saturdays and Sundays.
Please note that we are closed on Christmas day.