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- About Us
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- Shopping with us
- My account
- Placing an order
- About my order
- About my delivery
- Delivery Information
- Payment enquiries
- Returns
- Promotions and Gift Vouchers
- MyFeelunique Platinum
- Pick 'n' Mix Service
- 10% off Brand For Life
- Subscribe & Save
- Self Service
- Try Me Collection Service
- Working with us
- Terms and Conditions
- Security and Privacy
- Cookie policy
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Help Centre
About us
Feelunique and the environment
Shopping with us
- U-Review Terms and Conditions
- Personalised Products
- How can I search for items on your website?
- How can I search for items on your website?
- The item I want is out of stock, will you be getting more stock?
- How do I recommend a friend?
My account
- How do I create an account with you?
- How do I change my account details?
- I have forgotten my password, what do I do?
- How can I sign up to your newsletter and promotion emails?
- How can I unsubscribe from your newsletter and promotion emails?
- How do I create a Wish List?
Placing an order
- Do you offer samples?
- Do you have a beauty box?
- Are all brands and products available for sale in all countries?
- I am having difficulties using your website, what do I do?
- Do you offer samples?
- I can't find the product I am looking for?
About my order
- Why have I not received a response to my email?
- Why has my order been cancelled?
- How do I track my order?
- How do I change the delivery address on my order?
- Why has my order not yet been despatched?
- How do I search for order details using my FN number?
About my delivery
- What happens if I reject my delivery because of customs?
- I have been asked to pay Customs/VAT charges
- I think my item is faulty
- I’m missing an item from my order, what do I do?
- I have an incorrect item in my order, what do I do?
- What is your allergic reaction policy?
Delivery Information
- ★ How much is Postage/Packaging and how long does delivery take?
- Why am I not able to select the Click & Collect delivery option?
- Feelunique Unlimited Terms and Conditions
- Delivery and VAT/Customs Information for Norway
- Do you have any Delivery and Shipping restrictions?
- Why has my order been sent in more than one package?
Payment enquiries
Returns
- ★ What is your returns policy?
- How do I upload a returns receipt?
- How long do I have to return an item?
- How long will it take to process my return?
- How long do I have to return an unwanted product?
- Which products can I return?
Promotions and Gift Vouchers
- Why doesn’t first order discount work?
- Cashback and Discount
- What items are excluded from Promotion Codes?
- Why doesn’t my Promotion Code work?
- How do I use a Promotion Code?
- May I use more than one Promotion Code?
MyFeelunique Platinum
- What is MyFeelunique Platinum?
- How do I join MyFeelunique Platinum?
- What are the benefits of joining MyFeelunique Platinum?
- How do I earn MyFeelunique Platinum Rewards?
- Why hasn’t my order been added to MyFeelunique Platinum Rewards?
- MyFeelunique Platinum Currency
Pick 'n' Mix Service
10% Off Brand For Life
Subscribe & Save
- What is Subscribe & Save?
- How do I subscribe to Subscribe & Save?
- Which items can I subscribe to using Subscribe & Save?
- Does my 10% Off Brand For Life discount apply to Subscribe & Save items?
- How much will I save with Subscribe & Save?
- How do I cancel my Subscribe & Save subscription?
Self-Service
- My item is damaged
- How do I change my delivery address?
- How do I cancel my order?
- What is Self-Service?
- How do I cancel my order?
- How do I change my delivery address?
SMS
Try Me Collection Service
Working with us
Terms and Conditions
Security and Privacy
Cookie Policy
Community browse
Contact our Customer Care Team
Call us on 0800 046 1683 or our UK landline number 0203 282 0456
To view all the ways to contact us and our opening hours please click here