Help Centre
Shopping with feelunique.com
- How can I contact you?
- May I use more than one discount code?
- Are your products the same as you'd find on the high street?
- The item I want is out of stock, will you be getting more stock?
- What currencies can I make my payment in?
- VAT and Customs Tax
Subscribe and Replenish
- What is Subscribe & Replenish?
- Does signing up for Subscribe & Replenish lock in the price I will pay?
- How do I subscribe?
- Does my VIP discount apply to Subscribe & Replenish items?
- How can I change the frequency of my subscription order?
- Will you increase the price of the product because I sign up to Subscribe & Replenish?
Placing an order
- I can't find the product I am looking for?
- Why have items vanished from my shopping bag?
- How do I use a promotional code?
- Are all products available for sale in all countries?
- May I use more than one discount code?
- Why doesnt my voucher code work?
My account with feelunique.com
- How can I sign up to your newsletters and promotional emails?
- How do I create an account with feelunique.com?
- I wish to unsubscribe from email notifications
- How do I change my account details?
- What is the Unique Members Club?
- I have forgotten my password, what do I do next?
About my order
- When will my order be despatched?
- You have taken my money but not sent my goods, why?
- I need to change the delivery address on my order?
- Why haven't I received my delivery?
- Please cancel my order
- I would like an exchange or refund for a product I ordered?
Returns and replacements
- ★ What is your returns policy?
- Which products can I return?
- How do I return a product?
- Do I pay to return my item?
- How long do I have to return an item?
- My return was processed but my delivery charge wasn't refunded
Technical
Gift vouchers
- ★ pin to gift vouchers
- How do I purchase a Gift Voucher?
- Am I able to return items purchased with a Gift voucher?
- How do I use a Gift Voucher?
- Am I able to cancel or return a Gift voucher?
- I have lost my Gift voucher?
How do I benefit for the 3 for 2 offers?
Try Me Collection Service
Delivery Information
- ★ How much is Postage/Packaging and how long does delivery take?
- When will my order be posted?
- How can I track my order?
- Specific delivery requests
- What is UK Priority delivery?
- Do you deliver to BFPO addresses?
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